Designing how AI talks to people
Conversation Designer based in Southern California
Hey! I’m Will and I design how AI talks to people.
I stumbled on this career path through writing. I studied journalism in undergrad, then spent eight years in tech at Mailchimp. I started as a technical writer, went on to lead the team behind a help center that millions of customers relied on, and then I used that knowledge to lead the Mailchimp Assistant.
Along the way I learned that a correct answer and a helpful experience aren’t the same thing. Most of my work happens in the space between them: what someone is actually trying to do, what the answer should sound like, and how you know it worked.
Today I work on AI evaluation as a contract content engineer at Meta.